• Search: Find a home you’re interested in on our website.

• Application: Submit a new member application to Zomelle.

• Phone interview: We’ll interview you for community fit.

• House tour: Take an in-person or virtual house tour.

• Screening: Submit some documents and sign an agreement.

• Pack up the necessities: Personal effects, special toiletries, etc.

• Check-in: Show up to your new home and start living.

Our minimum length of stay in all cities is 30 nights. After that, you can stay as long as you need!

Yes and no. We operate our homes similar to how Airbnb Hosts operate but with memberships, 30-day minimums, and a built-in community.

We operate on a first-come-first-serve model. If you see a room or suite that interests you, please reserve it as soon as possible.

Note: We do not hold rooms or suites for people who are looking to move weeks or months into the future. When you book a room or suite from Zomelle, your check-in date will be the day after you completed the verification process.

Yes, every home in our network comes with a high-speed internet connection.

• $250 (for a room).
• $500 (for a suite).

Upon reserving a home on our website, our membership fee, booking fee, and a damage deposit are due at checkout to secure your first month’s stay.

Note: In the event, you don’t complete or pass Zomelle’s verification process, all fees paid will be refunded within 10 business days.

Changes to your reservation will depend on other bookings before and after your term. If you need to make a change, contact us and we’ll assess whether we can make it work for you.

We generally have a 30-day cancellation policy. The cancellation penalty depends on when you notify us of your cancellation:

• Within 24 hours of booking your stay and before checking in → We can issue a full refund.

• Less than 7 days before check-in → We can issue a refund, minus a $300 cancellation fee.

• 30 or fewer days before check-in → You are responsible for the first 30 nights. We can refund all nights after night 30 (if you paid multiple months in advance).

• During your stay, with over 30 nights remaining → We can refund all nights after night 30 (if you paid multiple months in advance).

• During your stay, with 30 or fewer nights remaining → You are responsible for the remaining nights in your contract.

Note: Our cancelation fee corresponds to credit card fees (which we cover when booking), administrative costs, and the risk we take not marketing the home to other potential members.

• Furnished homes: We strive to include everything you’d need to live comfortably. We ask that you don’t bring any large furniture pieces to your home.

• Unfurnished homes: Yes, please do.

While we love pets, most of our homes are not the best fit for pets. Homes that allow pets are marked as “pet friendly’ on our website & listings. 

Note: Only one pet per home and there is a flat $150 pet fee to house your furry friend. This fee is a one-time, nonrefundable fee that covers a cleaning post check-out to prevent any allergy-related illness in our homes. Pet-related damages or the need for excessive cleaning will be debited from the security deposit.

We have several dog breed restrictions. Most of our dog-friendly homes do not allow American Pit Bulls, Rottweilers, Akitas, Cane Corsos, Presa Canarios, Bull Mastiffs, Staffordshire Terriers, Dobermans, German Shepherds, Boxers, Malamutes, Huskies, Dalmatians, Chow Chows, Fila Brasileiros, or Wolf hybrids. 

We encourage individuals with service animals or one of the breeds listed as restricted to contact us at stay@zomelle.com before booking.

Yes, all our properties are entirely smoke-free. Members and their guests also may not engage in any drug-related activity, including but not limited to medical cannabis on or near the premises.

Most of the properties in our network have on-street parking as the only option. When off-street parking is available, we’ll include it in the home description.

We clean the common areas (kitchen, bathrooms, living room, dining room, and hallways) of the home on a bi-weekly schedule. 

If you’d like a one-off bedroom clean, this can be arranged for a fee. Contact us at stay@zomelle.com for more details.

No. Our rooms and suites can NOT be rented out by our members.